Q: My password is not being accepted when I try to log in. What’s wrong?
A: First, check to see if your CAPS LOCK key is on. Passwords are case sensitive. If this is not the case, it is possible that you have not yet registered your e-mail address and password on this Web site. If this is your first time submitting entries over the Internet, you must register before you can log in and submit entries. To register, click here to complete and submit your registration information.

Q: I forgot my password. What should I do?
A: If you forgot your password, click here to have your password e-mailed to you.

Q: When I try to submit entries in a second chance promotion, I get transferred back to the Log In page. Why does this happen?
A: Your login session has expired or your security/privacy settings are set too high. Try logging in again. If the problem persists, in Internet Explorer's menu bar at the top, go to Tools --> Internet Options --> click on the Security and Privacy tabs and make sure the slider bars are set to Medium. If all else fails, try using a different computer and/or Web browser.

Q: When I enter my ticket number in a Scratch-Off second chance promotion, I get an error message stating that the ticket is not a valid non-winning ticket . What should I do?
A. First, make sure the ticket you are holding is not a winning Scratch-Off ticket. Next, check that the numbers you are entering exactly match what's on your ticket. Finally, if you've verified both of those and you feel that it is a non-winning ticket for an active Scratch-Off second chance promotion, contact the Lottery's Customer Service Department at (850) 487-7787.

Q: When I enter my voucher serial number in an On-line second chance promotion, I get an error message stating that the voucher is not valid. What should I do?
A. First, make sure you entered the first 13 digits of your 19 digit voucher serial number correctly. Secondly, vouchers CANNOT be entered into the drawing on the day of purchase. Players entering a voucher on the day of purchase will be directed to return at a later date to enter their voucher into the drawing. The date of purchase is located at the top of the voucher. Finally, if you've verified both of those and you feel that it is a valid voucher for an active On-line second chance promotion, contact the Lottery's Customer Service Department at (850) 487-7787.

Q: How do I update my e-mail address or other personal information that I submitted when I registered?
A: First, click on Log In and sign in with your existing e-mail address and password. Then, click on My Account to get to your account information. Make the necessary changes on your information page, then click on the SUBMIT button to save your changes.

Q: Can I enter a second chance promotion more than one time?
A: YES! You may enter a second chance promotion as many times as you wish. However, each entry requires the use of a separate qualified non-winning Scratch-Off ticket or On-line voucher.

Q: How can I be sure that my entry was successfully submitted?
A: If your entry in a second chance promotion was successfully submitted, a confirmation message will appear at the top of the Ticket Entry page. Also, previously submitted entries will be listed at the bottom of the page. If the entry in question appears at the top of the list, you can be sure that it was successfully entered in the system.

Q: How can I see what tickets I have entered?
A: Each time you submit an entry in a second chance promotion, a record of your entry appears at the bottom of the Ticket Entry page for your information and reference. You may check the list against the tickets you are holding. Your most recent entry will appear at the top of the list.

Q: May I throw away the ticket or voucher after I have entered it into a second chance promotion?
A: No, that’s the last thing you want to do! Keep the non-winning Scratch-Off ticket or On-line voucher that you entered and keep it safe. If you are selected as a winner in a drawing, you may need to present the original ticket or voucher to claim the prize.

Q: Can I double my chances to win by entering tickets on the Internet and then mail them in as an entry?
A: No. Internet entries are not eligible to be mailed in. Entries that are submitted through the mail will be disqualified.

Q: Can I mail my tickets to the Florida Lottery in for entry?
A: No, tickets can only be entered via the Florida Lottery's Second Chance Web site. Entries that are submitted through the mail will be disqualified.

Q: Can I delete entries that I submit online?
A: Yes, you may delete an entry that you have submitted online, but only before the deadline for the entry period of the correspnding promotion. In the My Ticket/Voucher Entry List at the bottom of the Ticket Entry page, click on the entry date and follow the instructions to delete the entry.

Q: How do I find out if I have been selected as a winner?
A: Winners' names and city of residence are posted on the second chance drawing Web site following the validation of winners, approximately ten (10) days after each drawing.

Q: How are the second chance drawing winners selected?
A: Winners are randomly selected from all Internet entries received for each second chance promotion. Second chance drawings are held according to established Lottery procedures.

Q: What are my chances of winning a prize in a second chance drawing?
A: The odds of winning will vary based on the total number of entries received for a drawing.

Q: What should I do if I encounter a problem on this Web site?
A: Send an e-mail to asklott@flalottery.com letting us know what problem you are experiencing. We will assist you via return e-mail. The more details you can provide about your problem, the better chance we will have of quickly resolving the issue.